💬 Help Center

filbit Frequently Asked Questions

New to filbit or just need a quick answer? You're in the right place. We've put together the most common questions from Filipino players — covering everything from how to register your filbit account, to deposits via GCash, withdrawal timelines, bonus terms, and responsible gaming tools. Browse by category below or scroll through the full list.

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What Can We Help You With?

Account & Registration

How to create your filbit account, verify your identity, reset your password, and manage your profile settings. Everything you need to get started on filbit.

Deposits & Withdrawals

Accepted payment methods including GCash, Maya, and bank transfers. Minimum and maximum amounts, processing times, and what to do if a transaction is delayed.

Bonuses & Promotions

How filbit bonuses work, wagering requirements, how to claim your welcome bonus, and what happens to unused bonus credits when they expire.

Games & Platform

Questions about filbit's game library — slots, bingo, live casino, Zuma Dragon, racing, and more. How RNG works, game fairness, and platform compatibility.

Security & Verification

KYC document requirements, two-factor authentication, account security best practices, and what to do if you suspect unauthorized access to your filbit account.

Responsible Gaming

How to set deposit limits, activate cool-off periods, and use filbit's self-exclusion tools. Plus guidance on recognizing problem gambling and where to get help.

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All Your filbit Questions Answered

Browse by category. Click any question to expand the answer. Can't find what you're looking for? Reach out to our support team anytime.

Account Deposits Withdrawals Bonuses Games Security Responsible Gaming Technical
Account & Registration

Creating a filbit account is straightforward. Head to filbit.app and click the Register button. You'll need to provide your full name, date of birth, email address, and a Philippine mobile number. After submitting, you'll receive a verification code via SMS — enter that to confirm your number. Next, complete the KYC (Know Your Customer) step by uploading a valid government-issued ID such as your PhilSys National ID, UMID, passport, or driver's license. Once your ID is verified, your filbit account is fully active and ready to use. Remember: you must be at least 21 years old to register.

The minimum age to register and play on filbit is 21 years old. This is a strict requirement under Philippine law and PAGCOR regulations. filbit verifies age during the registration and KYC process. Any account found to belong to a person under 21 will be immediately suspended and any remaining balance returned. There are no exceptions to this rule.

Go to the filbit Login page and click "Forgot Password." Enter the email address linked to your filbit account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you still can't access your account, contact our support team at [email protected] with your registered mobile number for identity verification.

No. filbit strictly allows only one account per person. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of filbit's Terms & Conditions and may result in all associated accounts being permanently closed and any winnings forfeited. If you've accidentally created a duplicate account, contact support immediately to resolve it.

Some details like your name and date of birth cannot be changed after KYC verification, as they are tied to your identity documents. For other details such as your email address, mobile number, or linked payment method, log in to your filbit account, go to Account Settings, and follow the update prompts. Changes to sensitive details may require re-verification for security purposes.
Deposits

filbit supports the following deposit methods for Filipino players:
  • E-wallets: GCash, Maya (PayMaya)
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card: Visa and Mastercard debit cards issued by Philippine banks
Please note that credit card deposits and cryptocurrency are not accepted on filbit in compliance with Philippine regulations.

The minimum deposit on filbit is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to bank processing fees. There is no maximum deposit limit by default, though you can set your own personal deposit limit through the Responsible Gaming section of your account settings.

GCash and Maya deposits are credited to your filbit account almost instantly — usually within 1 to 3 minutes. Bank transfers may take longer depending on your bank's processing schedule: InstaPay transfers are typically credited within 15 minutes, while PESONet transfers can take up to one business day. If your deposit hasn't reflected after 30 minutes for e-wallets or 24 hours for bank transfers, contact filbit support with your transaction reference number.

filbit does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay transfers. We recommend checking with your payment provider before depositing. Any fees charged by third-party providers are outside filbit's control.
Withdrawals

Log in to your filbit account and go to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your withdrawal method matches the one you used to deposit — filbit requires this for security and anti-money-laundering compliance. Your account must be fully KYC-verified before any withdrawal can be processed.

Processing times vary by method:
  • GCash / Maya: Typically 15 minutes to 1 hour after approval
  • Bank Transfer (InstaPay): Usually within 1 to 3 hours
  • Bank Transfer (PESONet): 1 to 3 business days
Withdrawal requests are reviewed by filbit's finance team before processing. Most requests submitted before 5:00 PM are processed the same day. Requests submitted on weekends or Philippine public holidays may be processed on the next business day.

The minimum withdrawal amount on filbit is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is a maximum single withdrawal limit of ₱100,000 per transaction. For larger amounts, you may submit multiple withdrawal requests or contact our support team to arrange a higher-limit transfer.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your deposit and withdrawal method, or a withdrawal request flagged for routine security review. If your withdrawal has been pending for more than 24 hours, contact filbit support at [email protected] with your transaction ID and we'll look into it right away.
Bonuses & Promotions

The filbit welcome bonus is automatically credited to your account when you make your first qualifying deposit. There's no promo code needed — just register, complete KYC, make your first deposit of at least ₱200, and the bonus will appear in your account within a few minutes. The welcome bonus is a 100% match up to ₱5,000, meaning if you deposit ₱1,000, you get an extra ₱1,000 in bonus credits to play with.

Wagering requirements (also called rollover or playthrough) mean you need to bet a certain multiple of the bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ₱1,000 bonus means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. The specific wagering requirement for each filbit promotion is stated in the promotion's terms. Always read the full terms before claiming any bonus.

Yes. filbit bonuses have an expiry period, which is stated in each promotion's terms. Typically, welcome bonuses must be wagered within 30 days of being credited. If the wagering requirement is not met within the expiry period, the bonus and any bonus-derived winnings will be forfeited. Your real-money balance is not affected by bonus expiry.
Games & Platform

filbit offers a wide range of games for Filipino players, including:
  • Slots — hundreds of titles from top providers
  • Live Casino — baccarat, roulette, blackjack, and more with live dealers
  • Bingo — classic and themed bingo rooms
  • Zuma Dragon — filbit's popular dragon-themed game
  • Racing — virtual and live racing games
The game library is regularly updated with new titles. Check the filbit Casino page for the latest additions.

Yes. All filbit games use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel. Live casino games use physical equipment (cards, roulette wheels) streamed in real time, adding an additional layer of transparency.

Absolutely. filbit is fully optimized for mobile play. You can access filbit directly through your mobile browser on Android or iOS — no app download required. The mobile site is responsive and works smoothly on most smartphones and tablets. For the best experience, we recommend using an updated version of Chrome or Safari and a stable internet connection.
Security & Verification

filbit accepts the following Philippine government-issued IDs for KYC:
  • PhilSys National ID
  • UMID (Unified Multi-Purpose ID)
  • Passport
  • Driver's License (LTO)
  • SSS / GSIS ID
  • Voter's ID
You'll need to upload a clear photo of the front and back of your ID, plus a selfie holding the ID. All documents are handled securely and in accordance with filbit's Privacy Policy.

filbit uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Financial transactions are processed through PCI-DSS compliant payment gateways. We never store your full card or bank account details on our servers. For full details on how we handle your data, please read our Privacy Policy.

If you suspect unauthorized access to your filbit account, change your password immediately via the filbit Login page using the "Forgot Password" option. Then contact our support team at [email protected] right away — include your registered email, mobile number, and a description of the suspicious activity. Our security team will investigate and, if necessary, temporarily lock your account while the issue is resolved.
Responsible Gaming

Log in to your filbit account, go to Account Settings, and select "Responsible Gaming." From there, you can set daily, weekly, or monthly deposit limits in Philippine Peso. Reducing a limit takes effect immediately. Increasing a limit has a mandatory 24-hour cooling-off period to give you time to reconsider. We strongly encourage all filbit players to set a deposit limit that reflects their actual entertainment budget.

Self-exclusion is available directly from your filbit account under Settings > Responsible Gaming > Self-Exclusion. You can choose a period of 6 months, 1 year, 5 years, or permanent exclusion. Once activated, your account is immediately locked — you cannot log in, deposit, or place bets for the duration. Self-exclusion cannot be reversed before the chosen period ends. For more information, visit our Responsible Gaming page.

⚠️ Gambling is addictive. Know when to stop. If you feel your gaming is becoming a problem, please use self-exclusion or contact our support team immediately.

If you or someone you know is struggling with problem gambling, filbit encourages you to seek professional help. You can also contact filbit's responsible gaming support team at [email protected] — our team is trained to assist and can help you activate self-exclusion tools immediately. For more resources and guidance, visit our dedicated Responsible Gaming page.

filbit is committed to safe play. We'd rather you play less and enjoy it more. Gambling is addictive. Know when to stop.

Technical Support

filbit's system logs all game activity in real time. If a game disconnects or crashes during a round, the outcome is recorded server-side and your bet is either settled or refunded depending on the game state at the time of disconnection. When you reconnect and reopen the game, it will resume from where it left off or show the settled result. If you believe a bet was incorrectly handled, contact support at [email protected] with the game name, date, time, and approximate bet amount.

Slow loading is usually caused by a weak internet connection, browser cache issues, or temporary server maintenance. Try these steps:
  • Check your internet connection — switch between mobile data and Wi-Fi to test
  • Clear your browser cache and cookies, then reload the page
  • Try a different browser (Chrome or Safari recommended)
  • Disable any VPN or proxy you may be using
If the issue persists, filbit may be undergoing scheduled maintenance. Check back in a few minutes or contact support for a status update.

filbit is fully accessible via mobile browser on both Android and iOS — no app download is required. Simply open Chrome or Safari on your phone, go to filbit.app, and log in. The mobile site is designed to feel like a native app, with smooth navigation and fast game loading. You can also add filbit to your home screen via your browser's "Add to Home Screen" option for quick access.
Still Need Help?

Our filbit support team is available 24 hours a day, 7 days a week — including Philippine public holidays. Reach us through any of the channels below.

Email Support
[email protected]
Live Chat
Available on filbit.app
Response Time
Usually within 15 minutes
Quick Links

⚠️ Responsible Gaming Reminder
Must be 21+ to play on filbit. Gambling is addictive. Know when to stop. Set your limits in Account Settings anytime.

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Got Your Answers? Start Playing on filbit

Now that you know how filbit works, it's time to jump in. Register your filbit account today, claim your welcome bonus, and explore hundreds of games — all from one platform built for Filipino players.

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Must be 21 years or older · Gambling is addictive. Know when to stop. · PAGCOR framework · T&Cs apply